Contact
Write to us
A question, an order, an exchange? We reply within 24 working hours.
FAQ
Frequently asked questions
Delivery, returns, sizing, showroom: the essentials in a few lines.
How quickly is my order dispatched?
We hand your parcel to the carrier within 24 working hours, from our showroom in Pantin. The delivery method, its cost and its lead time are shown before you confirm your order.
Do you deliver abroad?
Yes, we deliver in France and internationally. Outside the European Union, customs duties and import taxes are payable by the recipient.
Can I collect my order from the showroom?
Yes, free of charge. The showroom is at 158 rue Diderot, 93500 Pantin, open 7 days a week until midnight.
How do I return an item?
You have 14 days from delivery to change your mind. Email us at 3mtextile.paris@gmail.com with your order number, then send the item back unworn, unwashed and with its tags: free of charge at the showroom, or by post at your own cost.
Your refund is issued within 14 days to your original payment method. Full details in our returns policy.
Can I exchange a size?
At the showroom, yes: bring the item and your proof of purchase and we'll swap it on the spot, free of charge, subject to stock. At a distance, return the item for a refund and order the right size.
How do I choose my size?
Torn between two sizes? Write to us using the form above, telling us the item and the size you usually wear, and we'll advise you. You're also welcome to try it on at the showroom.
Which payment methods do you accept?
Bank card, Apple Pay and PayPal, through encrypted payment.
Can fragrances be returned?
Our Arts & Odeurs extraits are sealed for hygiene reasons: an unsealed bottle can't be taken back. Still sealed, it can be returned like any other item.